Shipping Policy

Digital downloads

Nothing ships. Your download link is emailed as soon as payment clears and is also available from your account. Links are time-limited for security; if one expires, get a fresh one from your account or ask us and we will send another.

Digital downloads are available worldwide.

Prints and framed canvases — where we ship

In the continental United States standard shipping is free, with no minimum order. Every order travels by the standard service; we do not offer a faster paid option, because our print partner does not.

Alaska, Hawaii and the US territories are a flat $12.

We also ship to 33 other countries at a flat $29 per order: Canada, the United Kingdom, Australia, Switzerland, Norway, Iceland, Liechtenstein and every country in the European Union. The rate is shown at checkout before you pay; duties or import taxes, where your country charges them, are not included and are collected by the carrier.

If your country is not on that list, every piece is still available as a digital download that you can have printed locally.

Prints — how long it takes

Every print is made after you order it, so the total time is production plus transit.

Production up to 10 business days — most orders leave sooner
Dispatch to delivery a few more business days, by standard carrier

Those are estimates, not guarantees. Holidays and weather move them. If an order is going to take materially longer than this, we will email you rather than leave you guessing.

You will receive a tracking link by email as soon as your print leaves the production facility.

How prints are made and sent

Prints are produced for us by a professional print partner and dispatched directly to you. Paper prints travel in a rigid tube or a flat mailer; stretched canvas ships boxed.

Because each piece is made individually, orders containing more than one print may arrive in more than one parcel, at different times, at no extra cost to you.

Customs and import duties

Not applicable — we ship prints only within the continental United States.

If something goes wrong

If your tracking has not moved for several days, or the parcel arrives damaged, contact us with your order number and, for damage, a photograph. See the Refund & Returns Policy for what happens next.

Contact

support@printasso.com — please include your order number.

Last updated: 5 September 2026