Prints
If it arrives damaged or defective, we will replace it or refund you in full, at no cost to you. Contact us within 14 days of delivery with:
- your order number,
- a photograph of the damage,
- and a photograph of the outer packaging as it arrived.
That is normally all we need, and we will not ask you to post it back. We ask for the packaging photograph because it tells us whether the problem happened in production or in transit, which is how we stop it happening to the next person.
The same applies if a piece arrives that is materially different from the product page — the wrong artwork, the wrong size, or the wrong material.
If you have simply changed your mind, we cannot take it back. Every print is made individually after you order, so there is no shelf for it to go back on. This is the trade for made-to-order work, and it is why we put the size, the material and the artwork at full resolution on every product page before you buy.
If your order has not entered production yet, we can usually cancel it for a full refund. Contact us as soon as you can — production usually begins within a day.
Colour on a screen and colour on paper are not the same thing, and no two screens agree. Reasonable variation between what you saw and what arrived is not a defect. Anything you would call wrong rather than different, we will make right.
Digital downloads
If the file is faulty, corrupted, or not what the product page described, tell us and we will fix it or refund you in full.
If you have not downloaded it yet, contact us and we will cancel and refund it.
Once you have downloaded the file, the purchase is final. A file cannot be returned, and we have no way to un-give it to you.
If you are in the EU or the UK
Consumer law where you live gives you 14 days to cancel a purchase without giving a reason. For digital downloads, we have chosen not to ask you to sign that right away at checkout, so you keep it: you have 14 days from purchase to cancel a digital download for any reason and receive a full refund. Email us with your order number.
Orders we cancel
If we cannot fulfil your order, we will tell you and refund it in full. We may cancel an order where the price or description was wrong, where the item is unavailable, or where we suspect fraud.
How refunds are issued
Refunds go back to the original payment method. If you paid with Klarna or Affirm, the refund goes to them and they adjust your plan — how quickly that shows up is theirs to decide, not ours.
Your bank decides how quickly the money appears, which is typically a few working days.
Nothing here takes away your statutory rights
If the law where you live gives you more than this policy does, the law wins. This policy sits on top of your statutory rights as a consumer, not in place of them.
Contact
support@printasso.com — please include your order number, and a photograph if something arrived damaged.
Last updated: 5 September 2026